a) Ensure your device and mobile phone are within the 8-10m BT range to each other

Make sure device is charged properly. Low battery level may cause the disconnection from the mobile

If the battery level is less than 10% charge the device

Note: Sometime battery percentage visibility is subjective to Mobile Phone brand

b) Power OFF and Power ON the device then again connect it with Mobile Phone

c) Set your Mobile Phone to Airplane Mode and then again set to normal mode, mobile's BT working will back to normal if any small bug is there with BT's working. If succeed then ok otherwise move to step- c

d) Restart mobile phone to refresh Mobile Phone's working and Mobile RF will also back to normal.

If Restart is not available then Power OFF and ON the Mobile Phone.

Now again try and follow the pairing process

e) RESET the device (Neckband)

f) After following the above process, ask CX to use the device for 2-3 more days and observe the performance again

g) If above mentioned steps doesn't work then proceed with Reverse Pickup 

Steps to Reproduce Solution

Normal Process

Connect the ear buds together then separate the ear bdus

Follow the process recommended for Mobile Phone at user end

1- Remove device name from Bluetooth Interface

2- Long press the "+" & "-" key together for 3 seconds

3- Red and White LED will start blinking that shows device has been reset

Convince the customer to use the device for more time

Refer Policy