Note: 

1. Check Music Player 

2. Please avoid doing replacement in this case as this might be subjective in most of the cases


a) Ensure if user is listening downloaded song/Online APP song or Youtube Song. Note- Youtube songs quality may be lower than the Online APP or downloaded song quality


b) Listen the same song through different mobile phone

 

c) Use different Music Player


Tip: An equalizer (also called an "EQ") is an audio filter that isolates certain frequencies and either boosts them, lowers them, or leaves them unchanged. Equalizers are found on a wide array of mobile devices.


An equalizer will adjust audio output so that certain frequencies are emphasized over others.


Recommend customer to try a different equalizer setting. If this doesn't work, proceed with the next step


d) Check Streaming quality