a) Bring the deive into pairing mode. If succeed then ok otherwise move to step (b)

b) Set your Mobile Phone to Airplane Mode and then again set to normal mode, mobile's BT working will back to normal if any small bug is there with BT's working. If succeed then ok otherwise move to step- c

c) Restart mobile phone to refresh Mobile Phone's working and Mobile RF will also back to normal.

If Restart is not available then Power OFF and ON the Mobile Phone.

Now again try and follow the pairing proces

d) If device's LED shows pairing mode and its name is not visible in BT search result interface, Try to referesh BT search result in Mobile Phone.

If still can't see the device name then try pairing process with different mobile phone

Note: If device is working fine with other Mobile Phone then there are chances that issues might be with the previous Mobile Phone as well

e) RESET the device (Neckband)

f) If above mentioned 4 steps doesn't work then please check if LED is there or not. if no LED then The device might be out of battery.

Follow the instructions given in UM to charge the device.

Note: If device is not getting charged (no LED blinking while putting it on charge), proceed with replacement as per policy

Steps to Reproduce Solution

Long press the power button for 6 seconds

Follow the process recommended for Mobile Phone at user end

Follow the process recommended for Mobile Phone at user end

Common process for most of the mobile phones

1- Remove device name from Bluetooth Interface

2- Long press the "+" & "-" key together for 3 seconds

3- Red and White LED will start blinking that shows device has been reset

Refer Policy