• Make sure your Earbuds and the mobile device are within the 10m range to each other
• Low battery level may cause the disconnection from the mobile
• If the battery level is less than 5% charge the Earbuds
• If the battery level is more than 5% proceed with the next step

Note: Visibility of the battery level is subjective and may vary brand to brand 

Chances are, you might have an issue with the mobile. You can check if the Earbuds is working well using a different mobile. If the issue still persists with an alternate device proceed with raising a complaint on our website. 

Check for the battery level of the headset

• Tap and hold the Bluetooth icon on your mobile
• Look for Noise Buds VS103 and check the battery level

How to unpair from the mobile

• Tap and hold the Bluetooth icon on your mobile
• Tap on the Noise Buds VS103
• Forget / Delete Noise Buds VS103 from paired Bluetooth devices

Pairing with a new device

• Make sure your Noise Buds VS103 is fully charged before beginning with the reset
• Forget / Delete Noise Buds VS103 from paired Bluetooth devices
• Turn off the bluetooth of the device
• Open the charging case.
• Take out the earbuds from the charging case
• Long press both the earbuds for 6 Seconds to clear out the pairing history and ' Battery reset successful ' prompt comes from the earbuds
• Place both the earbuds inside the charging case
• Repeat the pairing process