Make sure your headset and the mobile device are within the 10m range to each other


Low battery level may cause the disconnection from the mobile


If the battery level is less than 5% charge the Earphones


If the battery level is more than 5% proceed with the next step


Note: Visibility of the battery level is subjective and may vary brand to brand


 

In case you are still facing issues you can unpair the device from your mobile with the following steps: 


1. Tap and hold the Bluetooth icon on your mobile

2. Tap on "Noise Airbuds"

3. Forget / Delete Noise Airbuds from paired Bluetooth devices