If you are facing a low sound in your earbuds: 

Make sure your headset and the mobile device are within the 10m range to each other

Low battery level may cause the disconnection from the mobile

In case this does not work. Try with a different music player. 

If you are not getting any sound in your earbuds:

Chances are, you might have an issue with the mobile. 

You can check if the headset is working well using a different mobile. If the issue still persists with an alternate device proceed with raising a complaint on our website.