Chances are, you might have an issue with the mobile. You can check if the headset is working well using a different mobile. 

If the issue still persists you should try and reset your Earphones. In case resetting the buds doesn't help then please head over to our website to raise a complaint. 

Note: Kindly ensure to remove Cellophane Paper from Earbuds as this may lead to several issues with Earbuds