Make sure your headset and the mobile device are within the 10m range to each other

  Low battery level may cause the disconnection from the mobile

  If the battery level is less than 5% charge the Earphones

  If the battery level is more than 5% proceed with the next step

  Note: Visibility of the battery level is subjective and may vary brand to brand

 2.1 check for the battery level of the headset

 Tap and hold the Bluetooth icon on your mobile

 Look for Noise Air Buds pro 3 and check the battery level

2.2 How to unpair from the mobile

 Tap and hold the Bluetooth icon on your mobile

 Tap on the Noise Air buds pro 3

 Forget / Delete Noise Air buds pro 3 from paired Bluetooth devices

2.3 pairing with a new device 

1. Make sure your Noise Air buds pro 3 is fully charged before beginning with the reset

2. Forget / Delete Noise Air buds pro 3 from paired Bluetooth devices

3. Turn off the Bluetooth of the device

4. Open the charging case.

5.Take out the earbuds and long press for 10 seconds together 

6. Press and hold for 10 seconds and red LED light will indicate buds have been reset successfully

7.Tap either earbud 9 times fast. Now both earbuds will be paired with each other 

8. Repeat the pairing process