Before you start the process to reset your earbuds please Make sure that the earbuds are fully charged:
1. On the paired smartphone or laptop, Delete/Forget Noise Elan from the list of paired devices in the Bluetooth menu.
2. Place both the earbuds inside the case.
3. Touch and hold the earbuds for 5 seconds.
Note: The LED will turn off and then turn white indicating that they have been reset.
4. Take out the earbuds from the charging case to pair.
Note: The LED will flash whice and orange indicating that they are in pairing mode.