Make sure your Shots NEO is fully charged before beginning with the reset


  • Forget / Delete Shots NEO from paired Bluetooth devices
  • Turn off the bluetooth of the device
  • Put the earbuds inside the case
  • Press and hold the touch area for 5-6 seconds or until the LED blinks in BLUE¬†
  • Remove the earbuds from the case
  • Follow the pairing process again