Before resetting, make sure that the earbuds and the case are charged fully and follow these steps
- Forget/delete Shots Ergo from the list of saved devices on your phone’s Bluetooth list.
- Take out the earbuds from the charging case.
- Press and hold both the earbuds at the same time, till a white LED flashes 3 times on each earbud.
- Now tap each earbud three times.
- A white LED light flashes once indicating the earbuds have been reset.
- Put both earbuds back into the charging case and begin the pairing process.